Privacy Policy

Effective Date: 15 May 2025
Soul Collective Pty Ltd | ABN 26 678 619 120
Contact: hello@herempireco.com.au
Location: Perth, Western Australia

This Privacy Policy outlines how Soul Collective Pty Ltd, operating under the personal brand of Shaunace West and its associated businesses—11:11 Lab, Her Empire Co, Sweeter Life Co, and Sacred Space Co—collects, uses, stores, and protects personal information. By engaging with our websites or services, you consent to the practices described herein.

We may collect personal data such as your name, email address, phone number, billing and shipping details, and other contact information. Additionally, when relevant to the services we offer—particularly coaching, wellness programs, and retreats—we may collect sensitive information including health or lifestyle details with your express consent. We also collect website usage data through cookies and third-party analytics tools.

This information is used to deliver and improve our services, products, events, and communication. It enables us to fulfill purchases, schedule sessions, provide customer support, personalise content, and send marketing communications where you have opted in. We process your information in compliance with applicable privacy laws and principles.

We may share personal information with trusted third parties, including service providers such as email marketing platforms, payment gateways, order fulfillment partners, subcontracted virtual assistants, and booking or communication tools. These parties are contractually obligated to protect your information and use it only for the purposes specified.

Our websites use cookies and analytics tools, such as Google Analytics and Meta Pixel, to enhance your browsing experience and understand usage patterns. You can manage your cookie settings via your web browser at any time.

You have the right to access the personal information we hold about you, request corrections, or ask for your data to be deleted. You may also withdraw consent for marketing communications at any time by contacting us at hello@herempireco.com.au.

We take reasonable steps to secure your information using up-to-date technical and organisational safeguards. However, no system is entirely immune to risk, and we cannot guarantee absolute security.

We reserve the right to update this Privacy Policy as needed. Changes will be effective upon publication.

Terms and Conditions

Effective Date: 15 May 2025
Operated by Soul Collective Pty Ltd | ABN 26 678 619 120
Contact: hello@herempireco.com.au
Location: Perth, Western Australia

These Terms and Conditions govern your access to and use of the websites, services, programs, and offerings provided by Shaunace West and Soul Collective Pty Ltd, including its affiliated brands: 11:11 Lab, Her Empire Co, Sweeter Life Co, and Sacred Space Co.

By using our websites or engaging our services, you agree to be legally bound by these terms. You must be at least 18 years of age or have parental consent to access our services.

All content, materials, and intellectual property displayed across our platforms—including text, images, graphics, logos, videos, downloadable files, and course materials—are owned or licensed by Soul Collective Pty Ltd. These materials are protected by intellectual property laws, and you may not copy, reproduce, distribute, or adapt them without prior written permission.

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. Payments for services such as coaching, programs, or retreats are non-refundable, except where required by Australian Consumer Law. Refunds for physical products sold through 11:11 Lab are subject to the returns policy outlined on the relevant product page. Services provided through Her Empire Co are subject to individual client contracts and scope agreements.

The services offered, including life coaching, skincare guidance, wellness retreats, and virtual assistant support, are provided for informational and professional development purposes only. They do not constitute medical, psychological, legal, or financial advice. By using these services, you agree to take full responsibility for any decisions or outcomes that arise.

We are not liable for any loss, injury, or damage resulting from the use of our websites, services, or third-party links. While we make every effort to ensure accuracy and quality, all services are offered “as is” without guarantees of specific outcomes.

You agree to conduct yourself respectfully and lawfully while engaging with our services. We reserve the right to refuse service or terminate relationships if a client displays abusive, unethical, or harmful behavior.

Occasionally, we may link to third-party websites for convenience. We are not responsible for the content or policies of those external sites and encourage users to review their terms independently.

These terms may be updated from time to time without prior notice. Continued use of our websites or services constitutes acceptance of any revised terms.

For questions regarding these Terms and Conditions or our Privacy Policy, please contact us at hello@herempireco.com.au.